Claims

Who will complete repairs for my product's In-Home contract?

Great question!

Who will complete repairs for my product's Mail-In contract?

Great question!

What is a "proof of purchase"?

TLDR: receipt for your purchase

What type of information should I include when filing my claim?

How do I arrange for service?

Who will perform service on my product?

For Mail-In claims, does CPS cover the cost of shipping?

Do I get a loaner unit when my product is being serviced?

Can I hire a company near me to perform repairs and send CPS the bill?

Does my product's order confirmation qualify as valid proof of purchase?

Does CPS provide accidental coverage for Televisions?

We do not.

What is Limit of Liability?

Do I need to remove the password from my device before sending it in for service?

Yes please!

CPS In-Home Disclaimer

Does my CPS warranty include unstacking stacked appliances?

Unfortunately no

How do I know if the problem I am having with my appliance is maintenance related?

Does my CPS warranty cover burn in on my TV?

Unfortunately no

I got an email that says a shipping label was sent to me, but there is no attachment :(