Below is a quick checklist of all the points you should include when filing a claim:
What is wrong with the unit?
Was there something that happened that made the unit inoperable?
Is the problem intermittent?
When did the issue first occur?
Was this something that developed gradually over time? If so, when did you first realize the issue was happening?
Did you try to troubleshoot with the manufacturer?
Have you had this issue in the past (for example, during the manufacturer’s warranty)? If yes, how was it resolved?
Providing as much info as possible helps the Claims Manager to approve your claims, and to assign the right kind of service.
Need to file a claim? Head to - https://www.cpscentral.com/client/login.aspx - to log in and file a claim easily.